Effective Date: September 27, 2025


Our Commitment to Your Privacy


Towing Help Hotline prioritizes the protection of your personal information and is dedicated to safeguarding any data you share with us to provide emergency services across South Carolina.


1. Company Information and Contact Details


Our statewide dispatch and towing network is owned and operated by Towing Help Hotline. For any questions or concerns about this policy, please contact us at:


Towing Help Hotline
Lexington Dispatch Office
5175 Sunset Blvd, Suite 1
Lexington, SC 29072


2. Scope of Our Data Protection Policy


This policy outlines the types of information we collect and how we utilize it to provide fast, secure, and effective emergency towing and wrecker services across South Carolina.


3. Information We Collect from You


When you contact us for dispatch or roadside assistance, we collect the following data:


• Contact Information: Your name, phone number, and email address.
• Service Location Data: Your specific pick-up location, including the address, nearest intersection, GPS coordinates, or local landmarks.
• Vehicle Data: Details about your vehicle (type, make, model, and any unique identifiers needed for the tow).
• Inquiry Details: Information regarding your service need and your detailed message to the dispatcher.
• Subscription Status (Optional): Whether you have opted-in to receive the South Carolina Body Shop newsletter.

This data is used solely to dispatch a tow truck to your location and efficiently process your emergency service request.


4. How We Use Your Information


We use the information we collect strictly to perform the service you requested:


• Dispatch Services: To precisely locate you and route the nearest, most appropriate tow truck operator from our network to your position.
• Communication: To communicate with you regarding the estimated time of arrival, service status, payment processing, and follow-up on your specific inquiry.
• Marketing (If Subscribed): If you provide consent, we use your email to send the South Carolina Body Shop newsletter.
• Administrative Notices: To send you necessary administrative and operational updates relevant to your use of our service.


5. Sharing and Disclosure of Your Information


We are committed to data privacy and limit sharing to essential functions:


• Service Fulfillment: We will only share your personal information to the extent necessary to perform the requested service.
• Legal Compliance: We will share your personal information if legally required to respond to subpoenas, court orders, or other legal processes.
• Protection of Rights: We may use identifiable information to investigate and prevent unlawful activity or any activity that violates our Terms of Service.
• Business Transfer: In the event of a merger or acquisition, we may share necessary information to ensure the continuation of our service; you will be notified of any such event.


6. Data Security Measures


We utilize industry-standard practices to safeguard your personal information, including protocols for encrypting service location and payment data. While we employ various security techniques to protect your data from unauthorized access, please be aware that no method of transmission over the Internet can be guaranteed as 100% secure.


7. Amendments to This Policy

We will keep this policy current and reserve the right to change it at any time. A notice detailing any substantive changes will be posted on the Towing Help Hotline website. This statement is intended to provide clear guidance on our data practices and is not intended to create any contractual or other legal rights for any user or third party. .